Who Do I Call About NBN Issues?

How do I contact NBN by phone?

Questions about the nbn.

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Will my old phone work with NBN?

If you have an existing analogue phone, in most cases it should continue to work on NBN Fibre connections by just plugging it in to the voice port (marked UNI-V) on the modem or NTD box. … If you are connected via FTTN, FTTB, or HFC your phone service will not work in the event of a power failure.

Is there an alternative to the NBN?

If you’re after an NBN alternative, there are two options worth considering: home wireless broadband and mobile broadband. Both are powered by the same mobile networks that connect our smartphones to the internet. … Mobile broadband tends to be faster than home wireless. Home wireless plans tend to come with more data.

What happens if you dont get NBN?

If you do not place an NBN order, your existing phone and internet services will be permanently disconnected after the disconnection date and it won’t be possible to restore your services.

Does NBN replace phone line?

If you have a Fixed Wireless nbn connection, you can choose to keep your existing copper phone line. This means you can use your phone during a power failure, depending on your handset. If you don’t need a copper phone line, you can switch your phone to the nbn network.

How is NBN connected to House?

A full-fibre connection requires an ‘NBN utility box’ to be fixed to the outside of your premises, and an ‘NBN connection box’ installed inside your premises that your computer, router and phone will be connected to. Customers are also offered an optional back-up battery box for inside the premises.

Where do I complain about Telstra?

online – complete our online form (complaints are usually processed the same day) by phone – call us on 1800 062 058. by post – write a letter or print and fill out the consumer complaint form and send it to: PO Box 276 Collins Street West VIC 8007. by fax – send your completed consumer complaint form to 1800 630 614.

Do I have to pay for NBN installation?

The National Broadband Network will be installed at your home free of charge. However, you will have to pay for an NBN plan to cover your monthly usage. … The price of NBN plans is always changing, but you can expect to pay somewhere between $60 and $100 per month for your connection.

Can you contact NBN directly?

Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.

Do you lose your landline with NBN?

First, if you have booked a connection with your telecommunications provider, your landline will not be severed until your NBN is connected. If you have yet to sign up to connecting to the NBN, as soon as you do sign the contract, your existing service will be maintained until the NBN connection is ready to use.

Why does my landline phone not work with NBN?

Re: Home phone issue after NBN is connected If its off there is fault with the gateway or the connection. Most landline phones or cordless should work when the base or phone is plugged into the phone port on the gateway. There should be no connection on the PSTN port of the gateway for a NBN connection.

How do I contact Telstra customer service?

810 44 800 856 0000Telstra/Customer service

How do I report a problem with NBN?

Call tech supportTelstra: 13 22 00.Optus: 13 13 44.iiNet: 13 22 58.TPG: 13 14 23.Aussie Broadband: 1300 880 905.Internode: 1300 788 233.Exetel: 1300 788 141.Dodo: 13 36 36.More items…•

How do I reset my NBN?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green.

How do I talk to a Telstra operator?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.Call 13 2000.Other Options. Multilingual services. Find a Telstra Business Centre.

Is it compulsory to have NBN?

No, the NBN is not compulsory in that no one can make you connect to the network, but it does mean you could be left without fixed-line internet for your home.