Quick Answer: Where Can I Complain About The NBN?

Who is responsible for the NBN?

NBN Co Ltd (NBN Co) is the wholesale provider of the National Broadband Network (NBN) infrastructure.

It’s responsible for the design, construction and operation of the infrastructure and sells products and services to approved providers.

NBN Co does not supply retail services directly to the public..

Does my building have NBN?

The easiest way to check if the nbn is available at your home or business is by putting your address in to our nbn rollout map. … Purple means an nbn service is available, brown means the build has commenced, and white means that the work on the nbn hasn’t started there yet (or in some cases may not be planned at all).

How do I speak to a Telstra person in Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

Who created the NBN?

NBN CoTypeGovernment-owned corporationIndustryTelecommunicationsFoundedApril 2009HeadquartersSydney , AustraliaKey peopleStephen Rue, CEO Ziggy Switkowski, Chairman9 more rows

How do I talk to a Telstra operator?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.Call 13 2000.Other Options. Multilingual services. Find a Telstra Business Centre.

Where can I complain about Telstra?

online – complete our online form (complaints are usually processed the same day) by phone – call us on 1800 062 058. by post – write a letter or print and fill out the consumer complaint form and send it to: PO Box 276 Collins Street West VIC 8007. by fax – send your completed consumer complaint form to 1800 630 614.

Can I use my existing phone on the NBN?

If you have a Fixed Wireless nbn connection, you can choose to keep your existing copper phone line. … If you don’t need a copper phone line, you can switch your phone to the nbn network. If you do switch to the nbn network, you’ll need a connection box inside your home.

Can landlord refuse NBN?

As with other types of alterations, if you would like to access the NBN you must first seek the landlord’s written consent. You may have to pay any costs associated with the installation of this service, but you can negotiate with your landlord and they might agree to pay for some or all of the costs.

What is the point of the NBN?

Our purpose | nbn. Find out how we’re building the infrastructure that will be used by phone and internet providers to connect you to an nbn™ powered plan. As a wholesaler, nbn is responsible for the infrastructure that connects your home. To switch to an nbn™ powered plan, speak to your phone and internet provider.

Is NBN owned by Telstra?

Telstra owns the copper-wire network that connects most of Australia’s homes. This is changing. As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over the lines in most areas. … Telstra will still own the lines inside the NBN wireless and satellite areas.

Do I need an NBN technician?

A technician might be required to attend to your premises to complete the installation and make sure you are connected to the NBN network. … If your premises have an active NBN service connected previously then it is unlikely that you would require technician’s visit.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

Where is NBN headoffice?

Melbourne, AustraliaNBN Co/Headquarters

Do landlords have to provide NBN?

“Under the Residential Tenancy Agreement, it is the tenant’s responsibility to investigate services such as, but not restricted to telephone lines and electronic services (internet / NBN),” Larissa said. “It is not the landlord’s responsibility to provide a phone line or electronic services.

How do I contact Telstra customer service?

810 44 800 856 0000Telstra/Customer service