Latest Topics in TokenPocket Wallet: Solutions & FAQs

Common Wallet Issues & Solutions

1. Transaction Errors & Failed Transfers

• Signature Errors: Users report "signature failed" messages during transfers. This typically occurs when:

  • Network congestion delays confirmations
  • Incorrect gas fees are set
  • Wallet software requires updates

👉 Learn how to optimize gas fees for successful transactions

2. Cross-Chain Transfer Mistakes

• Wrong Network Selection: Accidental transfers via AVAX instead of BSC are frequent. Recovery steps:

  1. Verify the transaction hash on a blockchain explorer
  2. Contact TokenPocket support with proof of ownership
  3. Some centralized exchanges may assist if funds reached their addresses

3. Unexpected Asset Appearances

• Risk Token Alerts: Fake assets like "XAI" or "AWSAI" may appear due to:

  • Dusting attacks (scammers tracking wallets)
  • Spam token airdrops
  • Solution: Hide suspicious assets via wallet settings; never interact with them

Security Concerns

1. Unauthorized USDT Transfers

• Recovery Possibilities:

  • If stolen via smart contract exploit, trace the transaction path

  • Report to TokenPocket's security team with:

    • Transaction hash
    • Affected wallet address
    • Approximate time of theft

2. Mnemonic Phrase Leaks

• Critical Reminder: Never share recovery phrases. If compromised:

  1. Immediately transfer funds to a new wallet
  2. Disconnect all DApp approvals via TokenPocket's authorization tool

Technical Support FAQs

Q: How to backup a multisig wallet?

A: Export configuration files containing:

• Wallet address
• Signer addresses
• Threshold settings (e.g., 5-of-4)

Q: Why does switching chains show "wallet_switchethereumchain not available"?

A: Custom blockchain integrations require:

• Correct chainID in network configurations
• Wallet app version supporting the RPC method

Q: iOS deep links not working for Ethereum transactions?

A: Ensure your DApp uses updated TPOutside:// schema with:

{
  "txData": {
    "from": "0x...",
    "chainId": 1 
  }
}

Exchange Transfer Troubleshooting

👉 Need urgent support? Contact TokenPocket's help center

Proactive Security Measures

1. Regularly audit wallet authorizations
2. Bookmark official RPC endpoints
3. Enable transaction simulation before signing

Note: All recovery cases depend on blockchain finality and wallet provider policies. Immediate action increases success rates.