Deposit and withdrawal suspensions can occur due to various factors, such as mainnet upgrades, wallet maintenance, hard forks, or project-specific issues. The timeframe for resuming services depends on the situation, so we appreciate your patience. Below, we explore the most common reasons for deposit/withdrawal suspensions and what you can do in each scenario:
Wallet Maintenance/Upgrade (Deposit/Withdrawal Suspension)
When OKX performs wallet maintenance or upgrades, we provide an estimated resumption time. For third-party wallets, we collaborate closely with the providers to restore services as soon as possible.
- Why is wallet maintenance/upgrade necessary?
Regular updates enhance security, introduce new features, and optimize performance. Maintenance ensures technical stability and asset integrity. - What should I do?
Monitor OKX announcements for real-time updates on wallet status.
👉 Check OKX Announcements for Latest Updates
Blockchain Mainnet Upgrade/Maintenance (Deposit/Withdrawal Suspension)
The project team’s official announcement is the primary source for mainnet upgrade timelines.
- What is a mainnet?
A mainnet is a fully operational blockchain network (unlike a testnet). It requires community consensus for transactions and hosts live assets. - Why upgrade a mainnet?
Upgrades improve scalability, reduce gas fees, fix bugs, and enhance network performance. - What should I do?
Follow OKX announcements for service resumption updates after the upgrade.
Token Delisting (Deposit Suspension)
OKX periodically audits projects based on team activity, technology, and compliance. Tokens failing these standards are delisted, and deposits are disabled.
- What should I do?
Withdraw delisted tokens from your OKX account promptly, as trading is no longer supported.
Mainnet Migration (Deposit/Withdrawal Suspension)
Projects migrating from a host blockchain (e.g., ERC-20 tokens) to their native mainnet temporarily suspend services.
- Why migrate?
Mainnet launch marks project maturity, enabling developers to build on the independent chain. - What should I do?
Track OKX announcements for post-migration service restoration.
Node Upgrade (Deposit/Withdrawal Suspension)
Node updates (client software upgrades) often follow mainnet upgrades. These are community-driven and optional but improve network stability.
- What is a node?
Nodes are devices (e.g., servers, ASICs) that validate blockchain transactions. - What should I do?
Await project team announcements for completion updates.
👉 Stay Informed About Node Upgrades
Hard Fork (Deposit/Withdrawal Suspension)
A hard fork is a non-backward-compatible blockchain split, requiring temporary service suspension.
- Soft fork vs. hard fork:
Soft forks are backward-compatible; hard forks create a new chain (e.g., Bitcoin Cash from Bitcoin). - What should I do?
Monitor OKX announcements for fork completion and service resumption.
Token Swap (Deposit/Withdrawal Suspension)
Projects swapping old tokens (e.g., ERC-20) for native mainnet tokens suspend services during the transition.
- Why swap tokens?
Swaps align tokens with the new mainnet, burning old tokens post-conversion. - What should I do?
Follow OKX announcements for swap timelines.
Airdrop Snapshot (Deposit/Withdrawal Suspension)
Services pause temporarily during airdrop snapshots to ensure fairness in token distribution.
- What’s an airdrop snapshot?
A blockchain "photo" of eligible wallets at a specific block height. - What should I do?
Check OKX announcements for snapshot completion.
Project-Specific Issues (Deposit/Withdrawal Suspension)
Technical bugs, operational hurdles, or security breaches may halt services unpredictably.
- What should I do?
Contact the project’s support team and monitor OKX updates.
Project Shutdown (Deposit/Withdrawal Suspension)
If a project ceases operations, OKX disables its token services permanently.
- What should I do?
Seek assistance from the project’s customer support.
Node Connection Issues (Deposit/Withdrawal Suspension)
Network node maintenance by the project team may cause temporary suspensions.
- What should I do?
Track OKX announcements for service restoration updates.
FAQ
1. How long do withdrawals stay suspended?
It varies by issue—from hours (maintenance) to indefinitely (delisting). Check OKX announcements.
2. Can I cancel a withdrawal during suspension?
No, pending transactions resume automatically post-suspension.
3. Are suspended funds safe?
Yes, OKX ensures asset security during suspensions.
For further help, visit 👉 OKX Support Center.