When accessing your OKX account from a new device for the first time, the platform requires identity verification to ensure account security. This process confirms that the login attempt is authorized by you. OKX offers multiple verification methods, including phone verification, email verification, and device verification. Choose the option most convenient for you.
Available Verification Methods
1. Phone Verification
- Ensure your registered OKX phone number is accessible.
- You’ll receive an automated call—answer it and follow the voice prompts.
- Press 1 on the dial pad to authorize the login or 2 to deny it.
- After successful verification, click [I Have Completed Verification].
👉 Troubleshooting phone verification issues
2. Email Verification
- A verification link will be sent to your registered email. Click the link to authorize the login.
- Pro Tip: If the link doesn’t work, copy and paste it into your mobile browser.
- Confirm completion by clicking [I Have Completed Verification].
3. Device Verification
- Open the OKX app on a trusted device (e.g., your iPhone).
- Approve the login prompt by selecting [It’s Me—Allow Login].
Important Notes
- Successful verification typically redirects you automatically. If not, manually click I Have Completed Verification.
- Phone verification allows 5 attempts per hour. Exceeding this requires waiting until the next hour.
- For unresolved issues, contact OKX support for manual assistance.
FAQ Section
Q: What if I lose access to my registered phone/email?
A: Reach out to OKX customer support with account details for recovery options.
Q: Why isn’t the email verification link working?
A: Try copying the link into a different browser or clearing your cache.
Q: Can I skip verification on trusted devices?
A: No—OKX mandates verification for all new devices to prevent unauthorized access.
👉 Learn more about OKX security features