Incident Overview
On March 10, 2021 between 17:56:00 HKT and 18:15:00 HKT, OKX experienced intermittent service disruptions affecting:
- Spot trading
- Margin trading
- All access channels (WEB, APP, and API interfaces)
Root Cause Analysis: An unexpected failure occurred in the internal service supporting the trading engine, causing system-wide downtime.
Timeline of Events and Resolution
| Time (HKT) | Action Taken |
|---|---|
| 17:56:00 | Monitoring systems detected anomalies and triggered alerts |
| 17:56:00 | API users received "30030" error code: "Matching engine upgrade in progress" |
| 17:57:00 | Development team initiated emergency response protocol |
| 18:05:00 | Identification of failed internal dependency service |
| 18:07:00 | Commenced emergency repairs and prepared system restart |
| 18:15:00 | Successful service restoration |
Our Commitment to Platform Stability
OKX maintains 24/7 trading services with these stability safeguards:
Enhanced Quality Assurance
- Rigorous testing protocols
- New features undergo extended simulated environment testing
Architectural Improvements
- Multi-server and multi-region redundancy implementation
- Hardware/software failure mitigation strategies
Seamless Updates
- Hot-update capability for stateless logic
- Minimized upgrade impact on active trading
👉 Discover how OKX maintains 99.9% uptime
System Update Notifications
Stay informed through:
- Official Status Page
- Market and community channels (API user groups + general communities)
- Real-time API notifications via
system/statussubscription
Frequently Asked Questions
Q: How often does OKX experience service disruptions?
A: Major incidents are extremely rare, with comprehensive measures in place to prevent recurrence.
Q: What compensation is provided for affected traders?
A: Each case undergoes individual review with appropriate remedies based on impact assessment.
Q: Can I receive advance notice of planned maintenance?
A: All scheduled maintenance receives 24-hour advance notification through official channels.
Q: How does OKX compare to competitors in system stability?
A: Our multi-region redundancy architecture exceeds industry standards for exchange reliability.
👉 Learn about OKX's trading infrastructure
Last updated: March 2021 | OKX Security Team