To use your account as an individual trader, you must complete the advanced level of identity verification to meet Know Your Customer (KYC) requirements. This process ensures the security of your account and assets while maintaining compliance with regulatory standards.
Identity verification helps keep our platform secure, prevents fraudulent activities, and ensures a safe trading environment. Once completed, you can freely trade, deposit, and withdraw funds.
Getting Started on Web
- Log in to your OKX account.
- Navigate to Verification under your profile settings (accessible via the profile icon > Verification).
- Locate the Individual Account section and select Continue.
👉 Need help with verification?
Getting Started on Mobile
- Open the OKX app and go to User Center.
- Select Profile & Settings > Identity Verification under your profile.
Identity Verification Requirements
1. Basic Information
- Country of residence
- Nationality
- Full legal name (including local language if applicable)
- Date of birth
- Government-issued ID number
- Residential address
2. Identity Documents
Accepted documents include:
- Passports
- National ID cards
- Driver’s licenses
Requirements:
- Must display your full name, date of birth, issue/expiry dates.
- No screenshots or edited images.
- All corners of the document must be visible.
- Documents must be valid and unexpired.
3. Selfie Photo
- Face must be fully visible within the oval frame.
- No masks, hats, or glasses that obscure facial features.
- Avoid glare or reflections from flash.
4. Proof of Address (If Required)
- Must show your current residential address.
- Issued within the last 6 months (EEA) or 3 months (other regions).
Tip: For best results, ensure all uploaded documents are clear and legible.
Submission and Review
After submitting your documents, our team will review them within 24 hours. You’ll receive an email notification once verified. If adjustments are needed, our support team will guide you through the process.
FAQ
1. Why do I need to re-verify my identity?
Regulatory compliance requires periodic updates of customer identity records.
2. Why was my verification rejected?
Rejections may occur due to unclear documents, expired IDs, or mismatched information.
3. Can I withdraw funds during account freezing?
Yes, withdrawals remain possible even if your account is temporarily restricted pending verification.
4. How do I update my ID document?
Upload a new, valid version via the verification portal.
👉 Contact support for assistance
5. How long does verification take?
Typically within 24 hours, though complex cases may take longer.
For further questions, use the in-app chatbot or visit our help center.