Forgetting your OKX exchange app login password can be frustrating, especially when you need to access your account for trading. This guide provides a clear solution to reset your password and regain access to your OKX account.
How to Reset Your OKX App Login Password
If you're logged out and need to reset your password, ensure you have the latest version of the OKX app installed. Follow these steps:
Method 1: Update the App Without Logging In
- Tap the profile icon (top-left corner) on the homepage.
- Navigate to About OKX > Check for Updates.
- If an update is available, download and install it.
👉 Need help updating? Check our troubleshooting guide
Method 2: Manual Update via Customer Support
- Access the Help Center from your profile.
- Select Online Support and type "App download" in the chat.
- Follow the links provided to download the latest version for Android, iOS, or PC.
Resetting Your Password
- Open the OKX app and enter your registered phone number.
- Click Next, then select Forgot Password.
- Enter a new password and complete verification (SMS or email).
- Confirm the changes to save your new password.
Troubleshooting: Not Receiving SMS Verification Codes
If you don’t receive the SMS code during password reset, try these fixes:
- Check Phone Signal: Ensure your network connection is stable.
- Restart Your Phone: Power off/on to refresh the system.
- Switch SIM Slots: For dual-SIM phones, reinsert the cards.
- Clear Inbox Space: Delete old messages if your inbox is full.
- Disable SMS Blockers: Turn off third-party spam filters.
- Use Voice Verification: Opt for an automated call after 60 seconds.
- Carrier Issues: Contact your mobile provider if problems persist (e.g., number porting delays).
👉 Still stuck? Contact OKX support here
FAQs
Q1: Can I reset my OKX password without a phone number?
A1: Yes—use the email linked to your account during the "Forgot Password" process.
Q2: Why does the app require an update to reset my password?
A2: Older versions may lack security patches needed for password recovery.
Q3: How long does SMS verification take?
A3: Typically under 60 seconds. If delayed, request a voice call or check carrier settings.
Q4: What if I no longer have access to my registered phone/email?
A4: Reach out to OKX customer support with identity verification documents.
Q5: Are there limits to password reset attempts?
A5: Excessive attempts may trigger temporary locks. Wait 2 hours between tries.
Q6: Is my new password effective immediately?
A6: Yes. You can log in right after confirmation.