Understanding KYC Verification Requirements
KYC (Know Your Customer) verification is a critical security process that helps platforms confirm user identities. During this process, you may encounter certain challenges that prevent successful verification. Here are the key factors to consider:
1. Document Requirements
- Valid Identification: Only current, unexpired documents issued in your name will be accepted
Proper Presentation:
- Capture all four corners of the document clearly
- Place documents on blank surfaces without obstructions
- Avoid glare or reflections in photos
Accepted Documents:
- Passport
- National ID card
- Driver's license (excluding learner's permits)
👉 Need help with document verification?
2. Photo Specifications
- Color Quality: Black-and-white images are not accepted
Original Documents Only:
- Photocopies and scans cannot be processed
- Clear, well-lit photos showing your face and document details
- Retry Policy: After 3 failed attempts, request manual review
3. Facial Recognition Tips
- Lighting Conditions: Ensure proper illumination
Frame Composition:
- Only your face should be visible
- Position within the guide markers
4. Account Management
- One Identity Policy: Each person can only verify one account
Identity Recovery: If someone else registered using your identity:
- Initiate account termination process
- Re-register with your credentials after confirmation
5. Technical Troubleshooting
Network Solutions:
- Try different internet connections
- Alternate between app and web platforms
- Update to the latest app version
Frequently Asked Questions
What if my documents are rejected multiple times?
After three unsuccessful attempts, you can request manual review through the platform's support system.
Can I use a student driver's permit for verification?
No, the platform only accepts regular driver's licenses, not learner's permits.
👉 Learn more about verification requirements
How long does the verification process take?
Standard verification typically completes within 24 hours, while manual reviews may take 3-5 business days.
What should I do if someone else used my identity?
Immediately contact support to report the unauthorized account and begin the identity recovery process.
Why is proper lighting important for facial recognition?
Good lighting ensures the system can accurately match your live image with document photos, reducing verification failures.
Can I verify accounts for multiple people?
No, each individual must complete their own verification process using their personal identification documents.