C2C Merchant Frequently Asked Questions

Understanding Merchant Types: Regular vs. Diamond Tier

Key Differences and Benefits:

Certified merchants display blue/green badges in C2C interfaces, while diamond merchants show red/purple badges.

Merchant privileges include:

• New accounts (<30 days):

  • Daily buy limit: ¥250,000
  • Per-order limits: ¥100,000 (buy) / ¥2M (sell)

• Established accounts (30+ days/good standing):

  • Unlimited daily buying
  • ¥2M per-order limit
• Post up to 2 active buy/sell orders per cryptocurrency
• Access dedicated merchant dashboard
• Priority customer support
• Exclusive OKX merchandise rewards

Applying/Removing Merchant Status

Mobile App Process:

• Apply:
  Home → C2C Buy → My Profile → Apply as Certified Merchant
• Remove:
  Home → C2C Buy → My Profile → Remove Merchant Status → Select Tier

Web Platform Process:

• Apply: Visit OKX C2C Portal
• Remove:
  Home → Buy Crypto → C2C → More → Remove Merchant Status

👉 Essential guide to merchant status changes

Merchant Application Workflow

1. Information Submission
2. Deposit Security Bond
3. Platform Review (≤3 business days)
4. Status Notification

⚠️ Important: Banned merchants attempting re-application with alternate accounts face permanent rejection.

Merchant Dashboard Guide

Access & Features:

• Login: Home → Buy Crypto → C2C → Merchant Dashboard

• Key Functions:

  • Create/modify buy/sell orders
  • Monitor real-time market data
  • Track active/completed transactions
  • Manage payment methods (bank/Alipay/WeChat Pay)
  • View 6-month trading analytics (extended data via support ticket)

Order Management & Security

Exporting Transaction Records:

• Mobile: C2C Buy → Orders → Filter by status
• Web: Buy Crypto → C2C → Orders → Status filters

Fraud Prevention:

1. Never click suspicious links
2. Use unique passwords for OKX
3. Manually enter OKX official site
4. Enable anti-phishing codes in User Center → Security Settings

👉 Comprehensive security measures

Merchant Status Termination

Common Causes:

1. Voluntary deactivation
2. Rule violations leading to removal
3. Account inactivity

Note: Inactive accounts may reapply after 30-day cooldown period.

FAQ Section

❓ How long does bond refund take after deactivation?
→ 7 business days post-clearance of pending disputes.

❓ Can I verify OKX representatives officially?
→ Use platform verification tools in the security center.

❓ What's the reapplying wait period after removal?
→ Minimum 30 days before new application submission.

❓ Why was my merchant status revoked?
→ Typically due to inactivity (no trades for 30+ days).

❓ How many active orders can I maintain?
→ Maximum 2 buy and 2 sell orders per cryptocurrency.

❓ Where do I contact merchant support?
→ Via dedicated chat in your merchant dashboard.