Steps to Verify Your Returned Withdrawal Status
Access the Chatbot:
- Visit the official OKX website and click the chatbot icon at the bottom of the page.
- The chatbot supports multiple languages—select your preferred one.
Navigate the Chatbot Menu:
- From the list of topics, select Withdrawal.
- Under withdrawal issues, choose "Withdrawal returned by the receiving platform" for your specific case.
Submit Required Details:
- Provide the Token type (e.g., BTC, ETH).
- Enter the Withdrawal ID and the TxID (transaction ID) from the receiving platform.
- Briefly describe the issue (e.g., "Funds returned after 24 hours").
Ticket Confirmation:
- The chatbot will create a support ticket.
- OKX customer service typically responds within 10 hours with updates.
👉 Need faster assistance? Contact OKX support here
Why Withdrawals Get Returned
Common reasons include:
- Incorrect wallet address (e.g., sending BTC to an ETH address).
- Platform-specific restrictions (e.g., exchange maintenance or compliance checks).
- Network congestion causing delays or rejections.
Pro Tip: Always double-check wallet details before confirming withdrawals.
FAQ
Q1: How long does it take to resolve a returned withdrawal?
A: Most cases are resolved within 10 hours after ticket submission. Delays may occur if additional verification is needed.
Q2: Will I incur fees for a returned withdrawal?
A: Fees depend on the blockchain network. Some platforms refund fees if the error is on their end.
Q3: Can I cancel a withdrawal after it’s returned?
A: No—once processed, you must wait for the funds to be credited back to your account.
👉 Learn more about OKX withdrawal policies
Key Takeaways
- Use the OKX chatbot for quick ticket submission.
- Keep your TxID and Withdrawal ID handy for troubleshooting.
- Monitor your email for updates from customer support.
For complex issues, OKX offers 24/7 support to ensure smooth transactions.