When accessing your exchange account from a new device for the first time, verification is required to ensure account security and confirm your identity. OKX provides multiple verification methods to authorize the login attempt. Below are the detailed steps for each option:
Available Verification Methods
- SMS Verification
- Email Verification
- Trusted Device Verification
Choose one method based on your preference and follow the instructions.
SMS Verification (Phone Authentication)
- Ensure your registered phone number with OKX is active and can receive calls.
You'll receive an automated voice call—answer it and follow the prompts:
- Press 1 on the dial pad to approve the login.
- Press 2 to deny the authorization.
- After successful verification, click [I Have Completed Verification].
Note:
- A maximum of 5 verification attempts are allowed per hour. If exceeded, wait for the next hour.
- If the system doesn’t redirect automatically after approval, manually click the completion button.
Email Verification
- A verification link will be sent to your registered email address. Click the link to authorize the login.
(Tip: If the link doesn’t work, copy and paste it into your mobile browser.) - Once authorized, click [I Have Completed Verification].
Trusted Device Verification
- Open the OKX app on a previously used device (e.g., your iPhone).
- A prompt will appear—select [This Is My Operation, Allow Login].
Troubleshooting Tips
- If none of the above methods work, contact OKX customer support for manual assistance.
- Always verify the login attempt originates from your own action to prevent unauthorized access.
👉 Explore OKX’s Security Features
FAQ Section
Why do I need to verify my account on a new device?
Verification ensures only authorized users can access your account, protecting against potential breaches.
What if I don’t receive the SMS or email verification?
Check spam folders or wait a few minutes. If issues persist, try another method or contact support.
Can I skip verification for future logins?
No—each new device requires initial verification for security reasons.
👉 Learn More About OKX Account Protection