As the digital asset industry rapidly expands, bad actors are increasingly using sophisticated scams to defraud users. Common tactics include impersonating platform customer service representatives to steal login credentials, verification codes, or manipulate victims into unauthorized transfers. OKX provides official channel verification tools to help users authenticate whether messages truly originate from the platform.
Step-by-Step Verification Methods
Website Verification
- Visit the OKX official website
- Hover over the question mark icon in the top-right corner
- Select "Help Center" from the dropdown menu
- Click the Official Channel Verification button on the homepage
Mobile App Verification
- Open your OKX application
- Tap the profile icon in the top-left corner
- Navigate to:
Profile & Settings → Security Settings → Security Center - Select Official Channel Verification to begin authentication
👉 Protect your assets with these essential security tips
Critical Verification Guidelines
- URL Protocol: Always include
https://when entering website addresses Account ID Precision:
- Match exact character cases and sequence
- Contact support if discrepancies occur
- Unique Identifiers: Only use official account names registered with each platform
Security Best Practices
| Action | Risk Mitigation |
|---|---|
| Unsolicited DMs | Never share credentials via social media |
| Transfer requests | Always verify through official channels |
| Too-good-to-be-true offers | Cross-check with OKX support |
FAQ Section
Q: What if verification fails despite correct information?
A: Immediately contact OKX customer support through the app/web ticket system to investigate potential impersonation attempts.
Q: How often should I verify communication channels?
A: We recommend verifying anytime you receive account-sensitive requests, especially regarding withdrawals or security changes.
Q: Are there fees for channel verification services?
A: No, OKX provides all security verification tools completely free of charge.
👉 Learn why institutional investors trust OKX's security infrastructure
Legal Disclaimer
This content may reference products unavailable in your jurisdiction. The material provides general information only, without warranty regarding accuracy or completeness. Digital asset holdings involve substantial risk and may experience extreme volatility. Consult financial/legal professionals regarding your specific circumstances.
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