Understanding Swap Fees in Atomic Wallet
Swapping tokens in Atomic Wallet involves two key transactions:
- Outgoing transaction: Sending funds to our partner's address
- Incoming transaction: Receiving funds from our partners
The outgoing transaction requires a network fee determined by the blockchain. Atomic Wallet doesn't charge additional fees—we're offering to cover this essential network cost when you're short on funds.
👉 Learn more about blockchain transaction fees
Why Tokens Require Separate Fee Payments
Unlike centralized exchanges, decentralized wallets like Atomic Wallet cannot deduct fees from your token balance. Here's why:
- For mainnet coins (like ATOM), fees are deducted from the swapped amount
For tokens, you must pay fees in the blockchain's native currency:
- ETH for ERC-20 tokens
- TRX for TRC tokens
- BSC for Binance Smart Chain tokens
How the Claim Service Works
Eligibility Requirements
- One-time courtesy service per user
- Must have tokens available to swap
- Must demonstrate insufficient funds to cover the fee
- Requests undergo manual review
Step-by-Step Claim Process
- Attempt your swap in Atomic Wallet
- If underfunded, you'll see a warning (e.g., "You need 0.00002241 ETH")
- Click "Claim [ASSET]" button
- Your email app will auto-generate a support request
- Support typically responds within 1 hour
👉 Complete guide to depositing funds
Supported Assets for Fee Claims
| Blockchain | Native Coin | Used For Swapping |
|---|---|---|
| Ethereum | ETH | ERC-20 tokens |
| Binance Smart Chain | BSC | BEP-20 tokens |
| Tron | TRX | TRC tokens |
| Theta | TFUEL | THETA tokens |
| VeChain | VTHO | VET transactions |
| Ontology | ONT | ONG tokens |
FAQ: Atomic Wallet Swap Fees
Q: How often can I use the claim service?
A: It's designed as a one-time courtesy for emergency situations.
Q: What if I have enough funds but still want to use the claim service?
A: Requests are verified—you'll need to demonstrate actual need.
Q: How long does the claim process take?
A: Typically under 1 hour during support hours.
Q: Can I claim fees for any token swap?
A: Only for supported assets listed above.
Q: Why can't Atomic Wallet automatically deduct fees?
A: As a decentralized wallet, we cannot access your funds to make deductions.
Q: What's the difference between network fees and exchange fees?
A: Network fees go to blockchain validators—exchange fees (if any) go to liquidity providers.