OKX Receives "Average" Rating of 3.1/5 on Trustpilot

Trustpilot, a leading consumer review platform, has rated OKX—a prominent cryptocurrency exchange—with an "Average" score of 3.1 out of 5 based on user feedback. This article explores detailed customer experiences, highlighting strengths, pain points, and OKX’s responsiveness to issues.

Key Takeaways from OKX Trustpilot Reviews

1. Mixed User Sentiment:

   • Positive feedback highlights OKX’s user-friendly interface, rewards program, and educational resources.
   • Criticisms focus on account closure hurdles, withdrawal delays, and verification challenges.

2. Common Praises:

   • “Simple and responsive” (Altrdx).
   • “Great for beginners learning crypto” (Chriswell Chigo).

3. Frequent Complaints:

   • “Trapped funds due to verification loops” (Ehsan).
   • “Unclear unstaking platform limits” (Robbert).

Detailed Customer Experiences

✅ Positive Reviews

👉 Very good OKX

• User: 순컴
• Date: 10 December 2024
• Comment: “Hey, 순컴! Thank you for your rating! We’re thrilled you’re satisfied.” (OKX Team)

👉 Great App

• User: Altrdx
• Date: 08 December 2024
• Comment: “Simple, user-friendly, and no complaints!”

❌ Critical Reviews

👉 Impossible to Close Account

• User: Alfred Reinold Baudisch
• Date: 09 December 2024
• Issue: Required additional ID submissions to withdraw worthless assets before closure.
• OKX Response: “Contact support with your ticket ID for follow-up.”

👉 Furious Over Locked Funds

• User: Ehsan
• Date: 08 December 2024
• Issue: Account locked for 3 months post-verification rejections.
• OKX Response: “Reach out via live chat or email.”

FAQs About OKX on Trustpilot

Q: How does OKX handle withdrawal errors?
A: Users report mixed support experiences. For wallet address mistakes (e.g., Stanley Muhenda), OKX advises contacting support directly.

Q: Are unstaking delays common?
A: Yes. Some users note 10–29 day wait times due to daily platform limits (e.g., Robbert’s DOT staking issue).

Q: Can I delete my OKX data upon account closure?
A: Policies vary. Unlike Binance/KuCoin, OKX may request re-verification, complicating data deletion requests.

Trustpilot’s Role in Reviews

• Transparency: Reviews can be edited/deleted by users and display while accounts are active.
• Verification: “Verified” labels indicate genuine invitations from companies.
• Tip: Watch for incentivized reviews that may skew scores.

👉 For unresolved issues, OKX recommends: Live Chat Support.

Updated: December 2024