Changing your mobile number on OKX is a straightforward process whether you still have access to your old number or need account recovery assistance. This comprehensive guide covers both scenarios with detailed instructions to ensure a smooth transition while maintaining account security.
Method 1: Changing Mobile Number with Access to Old Device
Follow these steps if you still have access to your original registered mobile number:
- Log in to your OKX account
- Tap the profile icon in the top-left corner
- Navigate to [Security Settings]
- Select [Mobile Verification]
- Click [Reset]
Enter:
- Your new mobile number
- SMS verification code sent to the new number
- Verification code from your original number
- Email verification code (if enabled)
- Confirm the changes by clicking [OK]
👉 Need help with verification codes?
Method 2: Account Recovery Without Old Number Access
If you've lost access to your registered mobile number:
- Log in via email
- Select the profile icon → [Customer Support]
- Choose [Submit Request]
- Navigate to:
[Account Security Issues] → [Change Registered Mobile Number] Provide:
- Detailed explanation of your situation
- Active alternative email address
- Current contact number
- Submit the request for manual review
Important notes:
- After changing your number, withdrawals are disabled for 24 hours for security
- Processing typically takes 1-3 business days
Security Recommendations When Changing Numbers
- Enable 2FA before making changes
- Verify email recovery options are current
- Update all linked devices after the change
- Monitor account activity post-modification
👉 Secure your account with these advanced tips
FAQ: Changing Mobile Numbers on OKX
Q: How long does the mobile number change process take?
A: Instantaneous when using Method 1. Manual reviews (Method 2) typically complete within 72 hours.
Q: Can I change to a number from a different country?
A: Yes, but you may need to verify your identity again depending on regional regulations.
Q: What if I no longer have access to my registered email either?
A: Contact OKX support directly at [email protected] with:
- Your account details
- Recent transaction history
- Government-issued ID for verification
Q: Why is there a 24-hour withdrawal hold?
A: This security measure prevents unauthorized transfers if your account was compromised during the number change process.
Q: Can I use the same number for multiple OKX accounts?
A: No, each mobile number can only be registered to one OKX account for security reasons.
Troubleshooting Common Issues
If you encounter problems:
- Double-check all verification codes
- Ensure your new number isn't associated with another OKX account
- Clear browser cache or try a different browser
- Contact support during business hours for faster response