Recommended Wallet Apps for Bitcoin ATM Transactions
For seamless transactions at our Bitcoin ATMs, we recommend the following wallet apps based on December 2020 testing:
- Buying Bitcoin: Any wallet app is suitable.
- Selling Bitcoin: Use Coinomi or Jaxx Liberty for optimal functionality.
⚠️ Avoid Blockchain Wallet App for selling, as it cannot scan the BTC amount in QR codes.
Troubleshooting QR Code Scanning Issues
Problem: Blockchain Wallet QR Code Won’t Scan
Solution:
- The upgraded Blockchain Wallet app has compatibility issues with QR code scanning.
- Use alternative wallets like Coinomi or Jaxx Liberty.
- If you must use Blockchain, manually copy/paste the Bitcoin address and BTC amount from another QR reader app.
👉 Need a reliable wallet? Try Coinomi
Delayed Bitcoin Transactions
Issue: "I bought Bitcoin, but it’s not showing in my wallet."
Solution:
- Some wallets require >5 confirmations to display transactions.
- Verify instantly by entering your wallet address on Blockchain.com.
Third-Party Payments & Scam Warnings
Policy:
- For compliance, send Bitcoin only to your own wallet.
- We do not support third-party payments (e.g., friends, strangers).
⚠️ Beware of Romance Scams:
Cryptocurrency scams often target unsuspecting users. Learn more about common fraud tactics here.
Bitcoin ATM Fees (Updated June 2022)
- Buy/Sell Fees: ~7% of HK’s average exchange price.
- Fixed Network Fee: 6 HKD (adjusts based on Bitcoin network recommendations).
Note: Prices are derived from weighted HK exchanges. We reserve the right to adjust markups without notice.
Why Markups Exist
Bitcoin’s volatility (up to 30% daily swings) and operational costs (cash handling, high HK rents) justify the markup. Our ATMs prioritize:
✅ 24/7 convenience
✅ Trustworthy service
✅ Reliable support
FAQ Section
1. Why did I receive less than the HKD amount I inserted?
- The displayed amount includes fees. Check the final BTC calculation before confirming.
2. Are all Bitcoin wallets the same?
- Core functions (store/send/receive) are identical. Security features vary.
- Recommended: Blockchain.info for enhanced safety.
👉 Explore secure wallet options
3. Why is my transaction taking so long?
- Network congestion can delay confirmations (up to 24 hours).
4. What if I forget to pick up dispensed cash?
- The ATM releases funds immediately. You’re responsible for collecting money. No refunds if taken by another person.
5. How do I report issues?
- Contact us within 48 hours via [email protected] or Facebook.
6. Is there a transaction limit?
- ATMs are stocked for most needs. Contact us for large-volume requests.
Critical Warnings
🚫 Never use someone else’s Bitcoin address.
🚫 Avoid Ponzi schemes (e.g., MM Global).
🚫 No fraud/illegal activity—violators risk permanent service bans.
By using our ATMs, you agree to these terms. Stay vigilant and trade safely!
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