This article outlines the comprehensive dispute resolution framework for OKX P2P trading (non-CNY transactions).
Buyer Disputes
1. Order Cancellation
- Scenario: Buyer cancels after payment due to errors or payment expiration.
- Resolution: OKX customer support will mediate refunds. Non-cooperative or fraudulent accounts may be suspended.
2. Payment Amount Mismatch
- Overpayment: OKX facilitates partial refunds for excess amounts. Sellers failing to comply risk account suspension.
- Underpayment: Buyers must pay the balance within a stipulated time. Unresponsive buyers trigger fund returns to sellers.
3. Delayed Crypto Release by Seller
- Real-time Payments: Sellers must release crypto within 15 minutes. Unresponsive sellers face manual order completion by OKX.
- Non-instant Payments: Allow 2–5 business days for payment confirmation. Sellers must contact OKX if issues arise.
4. Seller Refusal to Release Crypto
- After 12 Hours: OKX manually releases orders if buyers paid correctly. Sellers attempting renegotiation (except for prices 10% below market) risk penalties.
- Large Orders (>$1,000): A 5% price deviation allowance applies. Exceeding this cancels the order.
5. Sensitive Payment Notes
- Issue: Crypto-related keywords (e.g., "BTC," "P2P") in payment notes.
- Action: OKX contacts sellers for release/refund. Buyers bear refund fees.
6. Offensive Language
- Consequence: Accounts using abusive language in chats/comments may face trading suspensions.
Seller Disputes
1. Buyer Claims Payment Without Proof
- No Proof: Order canceled after non-response. Repeat offenses (≥3) trigger account suspensions.
- Valid Proof: Sellers must release crypto or face manual intervention by OKX.
2. Incorrect Payment Details
- Wrong Account: OKX isn’t liable. Buyers repeatedly using unverified accounts face 30-day trading bans.
- Name Mismatch: Buyers with unverified names incur 15-day P2P suspensions. Full refunds required.
3. Seller Releases Crypto Without Payment Confirmation
- Seller Liability: Sellers must report issues immediately. Unresponsive buyers may warrant legal action.
4. Offensive Language
- Penalty: Accounts with multiple disputes involving abusive language face partial/full suspensions.
Key Policies
- Fraudulent Behavior: Includes fake disputes, hidden fees, or off-platform trading attempts.
- Account Suspensions: OKX reserves the right to suspend non-compliant users.
👉 Learn more about secure P2P trading
FAQ
Q1: What if a seller refuses to release crypto after payment?
A: OKX intervenes after 12 hours, manually releasing funds if buyer proof is valid.
Q2: How are payment mismatches handled?
A: Overpayments are partially refunded; underpayments require balance completion or order cancellation.
Q3: Can sellers reject orders for low prices?
A: Only if prices are ≥10% below market rate. Large orders (>$1,000) allow a 5% deviation.
Q4: What happens if offensive language is used?
A: Accounts may be suspended based on dispute severity.
Q5: Who bears refund fees for sensitive payment notes?
A: Buyers cover all refund-related costs.
👉 Explore OKX’s dispute resolution guide
Disclaimer: OKX may suspend services for non-compliant users. Crypto trading involves high risk; consider financial suitability before transacting.
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